9bd's Privacy Policy

1   Introduction and Scope

This Privacy Policy ("Policy") applies to all users of the 9bd platform. When you use the 9bd website, register an account, make a deposit or withdrawal, or use any of our services, you automatically agree to the terms of this Policy.

Along with reading this Policy, please also read our Terms and Conditions, as both documents together define the relationship between you and 9bd. Any changes to this Policy will be communicated via a notice on the website.

9bd believes that user privacy is a fundamental right. Every piece of information collected has a specific purpose, and no data is collected or retained beyond what is necessary.

2   Information We Collect

9bd collects user information at various stages. This information comes from two main sources — what you provide directly, and what is automatically recorded while you use the platform.

2.1 Information You Provide Directly

During registration and while using our services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Documents required for identity verification
• Transaction history and amounts

2.2 Automatically Collected Information

The following technical information is automatically logged while you use the platform:

• IP address and device identifier
• Browser type and operating system
• Session duration and list of pages visited
• Information from cookies and similar tracking technologies
• Referral source and search queries (where applicable)

3   Purpose of Information Use

9bd uses your information only for specific and legitimate purposes. The main purposes are listed below:

• To create and manage your account
• To process deposits, withdrawals, and other financial transactions
• For identity verification and fraud prevention
• To provide customer support and resolve issues
• To maintain the security and integrity of the platform
• To meet legal obligations and resolve disputes
• Where applicable, to send bonus and promotional offers (subject to your consent)

9bd never sells or commercially transfers your personal information to third parties.

4   Information Sharing and Third Parties

In certain situations, 9bd may share your information with trusted third parties. This is done only as needed to deliver services and under strict confidentiality agreements.

4.1 Service Provider Partners

Payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfer facilitators) receive only the limited information needed to complete your transactions. These organisations are required to comply with 9bd's privacy standards.

4.2 Legal Requirements

In response to a legal order, court directive, or valid request from a government authority, information may be disclosed as required by applicable law. In such cases, 9bd provides only the minimum information necessary.

4.3 Corporate Restructuring

In the event of a business merger or acquisition, user information may be transferred, provided the receiving party is confirmed to offer equal or greater protection as set out in this Policy.

5   Data Security Measures

Industry-standard technical and organisational measures are used on the 9bd platform to protect your information.

• SSL encryption — active on all data transfers
• OTP verification method for account access
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorised personnel can view personal information
• Data backup and recovery plans

No system on the internet is completely secure, but 9bd is committed to minimising risk with the highest level of care. If you suspect a security issue, please contact us immediately.

6   Cookies and Tracking Technologies

Cookies are used on the 9bd website. Cookies are small data files stored in your browser that help improve the quality of our services.

6.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security
• Functional cookies: Remember your preferences and language settings
• Analytical cookies: Collect site usage statistics to help improve our services

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

7   Data Retention Period

9bd does not retain your information for longer than necessary. The retention period depends on the purpose and legal requirements:

• Active account data: until the account is closed
• Financial transaction records: for the period required by applicable law
• Identity verification documents: until legal obligations are fulfilled
• Customer support communications: for an appropriate period after the issue is resolved

Once the specified period ends, information is securely deleted or anonymised so that no identity can be revealed.

8   User Rights

Every user registered with 9bd has certain rights over their own information. You can exercise these rights at any time:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can have incorrect or incomplete information corrected
• Right to erasure: In certain circumstances, you can request that your information be deleted
• Right to object to processing: You can opt out of marketing communications
• Right to data portability: You can request a copy of certain information for yourself

To exercise these rights or if you have any questions, contact our support team via live chat. 9bd provides assistance in Bengali and English 24 hours a day, seven days a week.

9   Protection of Minors

9bd strictly prohibits all services for anyone under the age of 21. Age is verified at the time of registration, and no information relating to minors is knowingly collected.

If a minor attempts to create an account or registers using false information, that account is immediately closed and all associated information is deleted. To learn more about responsible gambling, please read our Responsible Gaming Guidelines.

10   External Links and Third-Party Platforms

If the 9bd platform contains links to external websites, those sites' own privacy policies will apply. 9bd is not responsible for how your information is handled on third-party sites.

Payment service providers (such as Nagad, bKash, Rocket, Upay) are governed by their own privacy policies. It is recommended that you read the relevant service's terms and conditions before making a transaction.

11   Policy Changes and Updates

9bd reserves the right to amend this Privacy Policy as needed. For any significant changes, users will be notified via their registered mobile number or email.

Continued use of the platform after changes will be considered your acceptance of the new policy. Therefore, it is recommended that you revisit this page from time to time. To learn more about 9bd, visit our About Us page.

12   Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, 9bd's dedicated support team is always ready to help. You can reach us in Bengali or English at any time, 24 hours a day.