Responsible Gaming Commitment
9bd believes entertainment should be enjoyable, not a source of stress. Know your limits, use the right tools, and seek support when needed.
Why Responsibility Matters
Online betting and casino games are a familiar form of entertainment for many people. However, this entertainment only brings genuine enjoyment when it is approached with awareness and within set limits. At 9bd, we are more than just a platform — we want every one of our users to stay safe and happy.
Online gaming is growing in popularity across Bangladesh. In this environment, staying aware and protecting the interests of yourself and your family is every player's own responsibility. Our Terms and Conditions clearly state that no one under the age of 21 may open an account or play on 9bd. This age limit is strictly enforced.
Gambling habits can sometimes become uncontrolled and may have a negative impact on mental health, family relationships, and financial wellbeing. At 9bd, we acknowledge this reality and are committed to actively supporting you. If you would like to learn more about us, you can read our About Us page.
Remember: gaming is entertainment, not a reliable source of income. Make every decision with care.
Tools to Keep Yourself in Control
9bd provides several effective tools to help you manage the amount you play and the time you spend. These can be activated directly from your account settings.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, any reduction takes effect immediately.
Session Time Limit
Set a duration for each gaming session. Once the specified time is up, a warning message will be displayed automatically.
Temporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. Login will be completely disabled during this period.
Self-Exclusion
Activating long-term self-exclusion keeps your account fully inactive for 6 months to 5 years. Any attempt to open a new account is also blocked.
Limit Your Bet Amount
Set a maximum total betting amount within a given period in advance, so you do not place more bets than intended.
Reality Check Reminder
A message will appear on screen at regular intervals so you can see how long you have been playing and what your overall result is.
If you need more information about any of the tools above, or need help activating one, contact 9bd via 24-hour live chat or email.
Recognise the Warning Signs
When gaming habits go beyond normal, certain signs appear. If any of the following apply to you or someone close to you, it is time to seek help.
- Feeling a constant urge to bet more in order to recover lost money
- Trying to limit your own play but failing to do so
- Feeling that gaming is more important than family, friends, or work
- Borrowing money or dipping into savings to fund your gaming
- Frequent arguments with family members or close ones over gaming
- Feeling anxious, restless, or irritable when not playing
- Spending time gaming instead of attending to work, studies, or daily responsibilities
- Hiding your gaming habits from family or friends
These signs are not a mark of weakness — they indicate a health issue for which support is available. Taking that first step yourself is the most courageous thing you can do.
Where to Get Help
9bd Support Team
Speak to us directly in Bengali or English. Contact us at any time to activate responsible gaming tools, set up self-exclusion, or get help setting limits.
Write to us in detail by email — our team will respond in Bengali as quickly as possible.
Find answers to common questions about responsible gaming tools, account limits, and the self-exclusion process in our FAQ section.
Family and Professional Support
Have an open conversation with a trusted family member. Family support and understanding are the greatest strengths on the road to recovery.
Seek professional help from a mental health specialist or addiction counsellor. Various hospitals and mental health centres across Bangladesh offer this kind of support.
If you feel hesitant to tell your family, speak first with a trusted friend or relative. Sharing your situation with someone makes the problem feel much lighter.
9bd's Commitment
9bd is more than a betting platform — it is a community where user protection is the top priority. Behind every step we take is a commitment to keeping you safe. Your personal information and gaming data are kept fully secure in accordance with our Privacy Policy.
Age verification is an essential part of our registration process. No one under the age of 21 is permitted to use an account under any circumstances. If there is any suspicion that someone is using another person's account, that account is immediately sent through a verification process.
We never target minors in our advertising or promotions. All promotional activity is designed for adult audiences and presented as wholesome entertainment. Our staff are trained in responsible gaming and are equipped to take the right steps in any situation that raises concern.
Remember: casino or betting is never a reliable source of income. Every game runs independently, and past results are no guarantee of future outcomes. Only play with money you can afford to lose without it affecting your daily life.